![]() ![]() Doctors must repeatedly break focus with the patient to enter data, effectively limiting moments of interaction that improve the physician-patient bond. While an important repository for clinical, financial and regularity data, the EHR has become an administrative drain as well as a physical barrier between doctor and patient. While providers interact daily with many technologies, EHRs in particular have become a double-edged sword. Deploy Technologies that Ease the Burden of Being a Clinician. After more than 25 years of lessons learned as a physician, as the first CXO in healthcare, as the co-founder of an international network of experience leaders, and as a chief medical officer, I offer the following five best practices as a starting point to move the dial on preventing clinician burnout and restoring joy to the practice of medicine.ġ. This issue is so important to me that I have dedicated my life to furthering it. Hospital leaders not only need to prevent and combat burnout, but they also need to foster an environment that restores joy to medical practice and reminds physicians why they chose their careers in the first place. The Quadruple Aim builds on IHI’s Triple Aim – improving patient experience, improving population health, and decreasing the cost of care – by adding a fourth measure focused on achieving joy, well-being and resilience among care teams. That’s why the Experience Innovation Network, an international group of chief experience officers (CXOs) and other healthcare experience leaders, is dedicated to helping hospitals and health systems meet the “Quadruple Aim” by addressing the inherent trauma in the system and by deploying innovative technologies that streamline processes and build trusted relationships. Simply put, doctors and nurses are stressed out.ĭespite the near-ubiquitous presence of “patient-centered” language in the healthcare quality discourse, the full realization of human-centeredness-which also includes well-being of physicians, nurses and care teams – remains elusive in most care settings. In many instances, clinicians have become data entry clerks, with numerous administrative and regulatory requirements taking them away from the patient bedside and adding to their already full plates. While many hospital and health system leaders across the country are focused on addressing the issue of physician burnout, the adoption of electronic health records (EHRs) appears to have made the situation worse by adding to the clerical burden of physicians, taking them away from their patients and effectively limiting moments of interaction that improve the physician-patient bond.
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